CoDA Literature UK & Europe UPDATED 2024: Terms and Conditions

Terms and Conditions

Terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Updates: 5 April 2023, 24 Jan 2024

SHIPPING

Due to Royal Mail changing the pricing structures, and dramatic increase in costs/,materials, we have adapted the pricing model for best-case low-cast and efficiency. The new shipping/delivery Terms and Conditions are as follows:

1. Orders Weighing from 0-750g

Service: Royal Mail 48 Standard Large Letter

Cost: 4.95 (incl. 2.25 p&p + packaging)

2. Orders Weighing from 750g-1kg

Service: Royal Mail 48 Standard Small Parcel

Cost: 5.95 (incl. 2.25 p&p + packaging)

3. Orders Weighing from 1kg-2kg

Service: Royal Mail 48 Standard Medium Parcel

Cost: 8.95 (incl. 2.25 p&p + packaging)

4. Orders Weighing OVER 2kg

Service: Royal Mail or Courier, depending on best price

Cost: t.b.d — this now is a TWO STEP PROCESS:

Step A. Please complete and pay for your order, which includes the 3.00 p&p + packaging cost (note this is NOT shipping)

Step B. You will receive from ‘orders@codaliterature.co.uk’ a SHIPPING PRICE and PAYMENT LINK for either Stripe (secure payment processor). Please play the final shipping costs via the PAYMENT LINK and your order will be process the following business day.

This process allows us to obtain accurate, best-low-cost shipping pricing for members.

To UK-based members:

As with everything else, the costs of manufacture (especially in paper prices) have increased. We negotiate best rates and continue to rely upon trusted industry partners.

To our EU CoDA members:

“We admitted we were powerless over Brexit…” While we have no opinion on outside issues, the real ramifications of Brexit have meant havoc with smooth provision of CoDA literature for European home groups and members. In addition, EU members now have to bear the additional cost of VAT for their country.

We have been actively trying to find an EU-based fulfilment partner and will continue to do so until a solution is in place.

Order in bulk wherever possible:

We encourage bulk or group ordering wherever possible. It’s less expensive for the members, and easier to administrate.

CHANGES IN SERVICE, 2023-24:

As a result of these unprecedented times, which remain unpredictable, we are instituting some changes in the service which will help us keep costs low, service as reliable as possible, and cut down on waste.

1. £6.00 MINIMUM ORDER LEVEL

With great consideration we’ve had little choice but to set a minimum order level at £6.00 (Six Great Britain Pounds). Orders smaller than this now cost more to fulfill and create a loss to the service.

Note: As in the past, we are able to make a case-by-case consideration. One of our goals has consistently been that no one will be overlooked for literature. If you have a legitimate need for a single piece of literature with no way of obtaining it at a face to face home group or special convention, please email us and we will do our best to accommodate orders@codaliterature.co.uk

2. NO LONGER ACCEPTING BANK TRANSFERS

It has become the case that all but a few orders are paid through our secure payment gateways, and can be done using credit or debit cards.

In the past, we have tried to accommodate bank transfers, but these have proven to be very time consuming to handle and verify. In addition, we had a case in the past where our bank details were used to create a fraud and several thousand pounds were taken from us.

Therefore, except in rare cases, or in the case of international wire transfers, we have deactivated and will no longer accept bank transfers as a form of payment.

If you have any particular needs, are living with a disability or have other real issues regarding making payments, please contact us and we shall do our best to accommodate your needs: orders@codaliterature.co.ukc

3. POLICY ON TRACKING AND CLAIMS

We remain grateful that the instance of lost packages is very low. However, some still slip through cracks once shipped. We have no control over Royal Mail, and the actions of their agents.

We have found that some mail moves as intended, and some can get stuck in major urban depots for up to a month. This has been due to staff illness, strikes and holiday delays. These updates now address these issues.

3a. POLICY ON 'SAFE PLACE' and/or Third Party Designation for Deliveries

We recognise that Royal Mail, DPD and others allow the customer to designate a "SAFE PLACE" for their deliveries. Please note, that designating a "SAFE SPACE" with any companies requires the customer to WAIVE THIER RIGHT TO ANY CLAIMS. While we understand this may be more convenient, under no circumstances can CoDA Literature be responsible for these "SAFE PLACE" deliveries and will not refund, replace or file any claims for these. We strongly recommend using standard services.

Designating a "SAFE PLACE" with a courier/Royal Mail IS AT THE SOLE RISK OF THE CUSTOMER.

3a. UNTRACKED ITEMS POLICY:

Untracked, standard postal rates are offered where possible to save the recipient on shipping costs. However, this, as stated and accepted in our Terms and COnditions, is usually at the risk of the recipient.

We shall continue to use discretion on a case-by-case basis for how to handle any lost untracked items. Please note that due to the depot delays, we cannot take any action on lost untracked orders until

4. TUESDAY/THURSDAY UK Small Order frequency:

In order to maximise efficiency and minimise wasted resources, as of Monday, 16 January, we will be processing smaller orders of five items or less twice per week on Tuesdays and Thursdays.

This allows for more efficient handling, and more concentrated processing. With a few exceptions, in perfect conditions, this allows us to maintain the same, original 72-hour processing window we’ve always had (please see items 3, 4 below for processing time clarifications).

Note: This is NOT a committed schedule and can fluctuate. While this may cause a day or two delay in some cases, the benefit to the membership as a whole should be consistent.

5. Order Processing time extension UK

Order processing is defined as the time an order is activated as ready for processing within our system. At that time, an email to this effect is sent to the person placing the order.

Even with current challenges, and shifting to a general Tuesday/Thursday process for small UK orders, we still aim/are able to meet our established practice of processing within 72 hours.

However, in order to allow for the current challenges, and keep processing costs low, the promised order processing time will be five (5) business days from the time the order is activated.

(Order processing is not defined from when the actual order was placed online, which can be any day, 24x7. Order processing does not include delivery times once collected by Royal Mail or a courier).

4. Order Processing - EU/Europe

The process for EU/Europe orders has not changed, and remains as follows:

Step 1 — Order is placed, and the books (not including shipping) are paid for in full.

Step 2 — Order is activated in the system manually, and an email is sent, giving the various options and costs for shipping.

Step 3 - Person placing the order must reply to the email and indicate which shipping option is preferred.

Step 4 — A manual invoice is generated and emailed to the person placing the order with a payment link to our secure payment processor for payment.

Step 5 — Once payment is received, the order is updated and activated for final processing.

Step 6 — Once collected by the courier, tracking information is sent to the person placing the order.

EU Processing Time Policy:

If all emails and payments are replied to in a timely manner within one business day, the order processing time for EU/Europe orders is seven (7) business days.

Reason for getting quotes and taking extra time:

We have chosen to get as close exact quotes for EU order shipping as possible. This may seem lengthy and require a lot of back and forth.

The reason we do this is to save you, fellow CoDA members on shipping costs. Currently, some couriers and postal companies encourage a one-fits-all approach to shipping. “Up to 2KG for £x.xx” However, without precise weights and bookings, these are usually much more expensive than being precise.

All EU orders will be assessed a £2.50-5.00 pick/pack and handling charge, at the discretion of the handler, to cover costs of the additional processing.

6. VAT - EU

As an unfortunate result of Brexit, we are no longer operating in a free trade area. Therefore, each EU member company charges its own rates of VAT for book orders coming from the UK.

Please note: we have been diligently trying to find an EU-based fulfilment partner. Currently, as a small service comparatively, we cannot shoulder the burden of becoming VAT registered in every EU country. Further, VAT on books would still be chargeable at point of sale.

As a result, VAT WILL BE CHARGEABLE AT POINT OF ENTRY. This means that any courier or post service used will assess VAT with customs in your home country, and contact you directly for payment.

We are sorry this has occurred, but the situation is completely outwith our control.

This site is owned by CODA LITERATURE UK and registered in Scotland, trading via F3CLR LLP, at Dimensions Mail, Dimensions Mail, 1 Glenburn Rd, East Kilbride, Glasgow G74 5BA, orders@codaliterature.co.uk . Any purchase of goods from the site www.codaliterature.co.uk (hereafter CODA LITERATURE UK SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

Purpose

terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by CODA LITERATURE UK for the customer.

The CoDA Literature project consists of CoDA Literature UK LLP (known henceforth as ‘CODA LITERATURE UK’) acting under exclusive licence in the United Kingdom from CoDependents Anonymous Inc., USA.

1. Pricing

CoDA Literature UK is trading online. All prices are displayed in pounds sterling (£) on our website codaliterature.co.uk - We offer no discounts or incentives as a vendor to the membership of CoDependents Anonymous UK.

2. Local VAT and Distance Selling Regulations

CODA LITERATURE UK isVAT registered by 31 January 2019, and the books offered online are not VAT applicable/ZERO RATED.

3. Selling Territory

CODA LITERATURE UK sells CoDA literature exclusively within the United Kingdom – England, Scotland, Wales and Northern Ireland and Europe/European Union. CODA LITERATURE UK will sell literature via codaliterature.co.uk to private individuals for home use, or member groups for group use ONLY.

CODA LITERATURE UK is the sole / exclusive vendor of CoDA Literature in the areas described in the paragraph above. RESALE, EXCEPT AT MEMBER HOME GROUPS OR CONFERENCES AT COST plus HANDLING, ARE STRICTLY FORBIDDEN.

Business customers, retailers and professional organizations, must order through a bona fide UK book distributor or Nielsen’s, or by contacting us via the web site.

4. Contract

When you place an order to purchase a product from CODA LITERATURE UK Online, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you. That acceptance will be complete at that time. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.

5. Privacy

CODA LITERATURE UK recognises the concern of our customers regarding privacy of information. All information you give to CODA LITERATURE UK is stored securely, and is not accessible to other users. Rest assured that any information you give to CODA LITERATURE UK will not be distributed to any other company outside of the CODA LITERATURE UK Group or its affiliated partners, unless you give us your express consent.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR 2018).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Credit/debit card details are never collected directly on our site and only via third-party, industry reliable banking payment partners. We will not collect sensitive information about you without your explicit consent.

We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the UK or EEA (European Economic Area) we will always obtain your consent first, except for payment processing through the secure channels of our banking partners.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

We do not knowingly collect for company use any personal information of children under 12 without the consent of their parent or carer.

6. Security

CODA LITERATURE UK uses EKM and Banking partners like Paypal, Stripe and Clearaccept who employ industry standard encryption to ensure the highest security for credit card and personal details submitted over the Internet. Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we're confident that we are offering the secure service you can expect from CODA LITERATURE UK.

CONFIDENTIALITY: CODA LITERATURE UK is registered with Data Protection and maintains high standards to protect any information necessary to complete orders. No transactions of any kind currently occur on this site, it is either through Paypal or your bank, therefore we have no financial information to store.

Care is taken in packaging orders in plain, umarked packaging, and every effort is made to protect anonymity and have no markings that reveal the subject matter of the contents.

However, we CANNOT GUARANTEE that no marking will ever be discernable, or that in certain situations dealing with wrapping, or where a carrier inadvaertently drops or were to open a box, or a shipping label for delivery reference - actions completely outwith our control - that the contents may inadvertently be revealed.

7. Shipping & Payments

As this is a service facilitation of a literature programme for a dedicated membership entity, special shipping tiers are arranged to optimise the effectiveness of shipping vendors and related fees for shipping services, as well as insurances.

SHIPPING

1. Orders Weighing from 0-750g

Service: Royal Mail 48 Standard Large Letter

Cost: 4.95 (incl. 2.25 p&p + packaging)

2. Orders Weighing from 750g-1kg

Service: Royal Mail 48 Standard Small Parcel

Cost: 5.95 (incl. 2.25 p&p + packaging)

3. Orders Weighing from 1kg-2kg

Service: Royal Mail 48 Standard Medium Parcel

Cost: 8.95 (incl. 2.25 p&p + packaging)

4. Orders Weighing OVER 2kg

Service: Royal Mail or Courier, depending on best price

Cost: t.b.d — this now is a TWO STEP PROCESS:

Step A. Please complete and pay for your order, which includes the 3.00 p&p + packaging cost (note this is NOT shipping)

Step B. You will receive from ‘orders@codaliterature.co.uk’ a SHIPPING PRICE and PAYMENT LINK for either Stripe (secure payment processor). Please play the final shipping costs via the PAYMENT LINK and your order will be process the following business day.

This process allows us to obtain accurate, best-low-cost shipping pricing for members. Please note: orders cannot be despatched until shipping is paid in full. Thank you.

A. Shipping costs

All shipping costs are based on, best-case services, based upon weight and destination. This is not always precise. Sometimes the actual shipping can vary slightly from the flat rate amount. CoDA Literature's primary aim is not to benefit from shipping, except in the reasonable application of proper handling costs to pick, pack, label and despatch the packages.

If a price is quoted at checkout, and the actual shipping costs are less than the price quoted, you agree that except in the instance of a gross discrepancy of more than £5.00, or miscalculation in weight, no refunds or adjustments shall be made to you, the customer whatsoever. Determination of queries is at the sole discretion of CoDA Literature UK.

If a claim is made for refund of the product, shipping costs are NOT refundable, and items must be returned at the expense of the customer.

B. TUESDAY/THURSDAY UK Small Order frequency:

In order to maximise efficiency and minimise wasted resources, as of Monday, 16 January, we will be processing smaller orders of five items or less twice per week on Tuesdays and Thursdays.

Note: This is NOT a committed schedule and can fluctuate. While this may cause a day or two delay in some cases, the benefit to the membership as a whole should be consistent.

C. Shipping logistics & Terms

• EVERY ATTEMPT WILL BE MADE TO GET THE ORDER TO THE PURCHASER AS SOON AS POSSIBLE, HOWEVER, THE CURRENT DELIVERY PROMISE GOAL WINDOW IS 14 BUSINESS DAYS FROM THE GENERATION OF "ORDER IN PROCESS" CONFIRMATION.

• NO DISCOUNTS OR COMPENSATION WILL BE OFFERED FOR DELAYED DELIVERIES, EXCEPT IN THE EVENT OF A BONA FIDE CLAIM FOR LOSS OR DAMAGES, AND ONLY AFTER BEING TRACED, AND CLAIMED ON THE INSURANCE OF THE CARRIER.

• MISSED, UNCOLLECTED AND RETURNED DELIVERIES WILL INCUR A REDELIVERY FEE AND A RESTOCKING FEE OF £5.00.

• CODA LITERATURE UK cannot be responsible for acts on behalf of any carrier outwith our control. YOU MUST PROVIDE A VALID SHIPPING ADDRESS and CONTACT INFORMATION/TELEPHONE to ensure reliable service, and for large orders SOMEONE MUST BE PRESENT ON THE DELIVERY DAY BETWEEN 9AM and 5PM, otherwise the carrier will issue a ‘while you were out’ notice or similar, and it will be the sole responsibility of the recipient or his/her/their agent to coordinate redelivery or collection with the carrier.

CoDA Literature UK is NOT responsible for any charges for redelivery, or any expenses as a result of missed deliveries, or damage caused by deliveries left with third parties or any other acts of the delivery agent outwith our control.

WE ARE NOT RESPONSIBLE FOR MALFORMED, INCOMPLETE, OR ERRORS IN SHIPPING ADDRESSES PROVIDED BY THE CUSTOMER. CORRECTIONS, RE_SHIPMENTS OF INCORRECTLY ADDRESSED ORDERS SHALL BE AT THE COST OF THE CUSTOMER.

ALL ORDERS over £20 MUST BE SIGNED FOR. We are not responsible for "special arrangements" with couriers (e.g. leave on porch).

SOMEONE MUST BE PRESENT to accept courier deliveries. We have a 99.5% success rate. Two delivery attempts are made per order. However, in the event a delivery cannot be made, you agree that:

A £20.00 return fee applies, charged by the courier (not us)

A second delivery fee will apply to re-ship the order.

• In the event of a lost package, CODA LITERATURE UK will not refund or replace the purchase WITHOUT CLEAR TRACKING INFORMATION form Royal Mail or the Courier, Stating the delivery attempts and delivery history. If a red card is left, IT IS THE RESPONSIBILITY OF THE PURCHASER TO ENQUIRE AT THEI LOCAL DEPOT as quickly as possible. If a red acrd is not left, the same responsibility applies when informed to do so by CODA LITERATURE UK. ONLY when there is a clear, tracked indication that the parcel is being returned shall a refund or replacement be arranged. In any case, postage cost for missed deliveries IS NOT REFUNDABLE.

POLICY ON 'SAFE PLACE' and/or Third Party Designation for Deliveries

Designating a "SAFE PLACE" with a courier/Royal Mail IS AT THE SOLE RISK OF THE CUSTOMER.

D. Shipping Despatch

We will, in most cases endeavor to ship within 24 hours of receipt, if an order is received after 12 noon, however, we cannot guarantee this. Currently, it may take up to 7 business days for despatch.

While Royal Mail 1st Class and UK Mail are next-day general services, WE DO NOT PROVIDE GUARANTEED NEXT-DAY delivery.

TUESDAY/THURSDAY UK Small Order frequency:

In order to maximise efficiency and minimise wasted resources, as of Monday, 16 January, we will be processing smaller orders of five items or less twice per week on Tuesdays and Thursdays.

Note: This is NOT a committed schedule and can fluctuate. While this may cause a day or two delay in some cases, the benefit to the membership as a whole should be consistent.

Order Processing time extension UK

Order processing is defined as the time an order is activated as ready for processing within our system. At that time, an email to this effect is sent to the person placing the order.

Even with current challenges, and shifting to a general Tuesday/Thursday process for small UK orders, we still aim/are able to meet our established practice of processing within 72 hours.

However, in order to allow for the current challenges, and keep processing costs low, the promised order processing time will be five (5) business days from the time the order is activated.

(Order processing is not defined from when the actual order was placed online, which can be any day, 24x7. Order processing does not include delivery times once collected by Royal Mail or a courier).

E. SHIPPING TO THE EUROPEAN UNION

EU order process

If you live outside the UK, your order will calculate WITHOUT SHIPPING at first. You will then receive an email with various cost options - obtained real-time for the best price. Typically, orders for only a few books is expensive, so we encourage bulk orders for home groups. In this case, the shipping costs for a bulk order up to 30KG is below. All of this is clearly explained in the shipping email.

Please note: There are urban myths that arise from time to time that we offer 'free shipping' or the like. Please bear in mind this is a service to fellow CoDA Members - we offer the best premium service at the lowest possible cost - we do not mark up actual shipping costs.

If you notify a problem to CODA LITERATURE UK under this condition, CODA LITERATURE UK’s only obligation will be, at its option, to make good any shortage or non-delivery; or to replace or repair any goods that are damaged or defective.

Order Processing - EU/Europe

The process for EU/Europe orders has not changed, and remains as follows:

Step 1 — Order is placed, and the books (not including shipping) are paid for in full.

Step 2 — Order is activated in the system manually, and an email is sent, giving the various options and costs for shipping.

Step 3 - Person placing the order must reply to the email and indicate which shipping option is preferred.

Step 4 — A manual invoice is generated and emailed to the person placing the order with a payment link to our secure payment processor for payment.

Step 5 — Once payment is received, the order is updated and activated for final processing.

Step 6 — Once collected by the courier, tracking information is sent to the person placing the order.

All EU orders will be assessed a £2.50-5.00 pick/pack and handling charge, at the discretion of the handler to cover costs of the additional administration and processing.

Processing Time Policy:

If all emails and payments are replied to in a timely manner within one business day, the order processing time for EU/Europe orders is maximum seven (7) business days, but this is not guaranteed.

Explanation & notes: We have chosen to get as close exact quotes for EU order shipping as possible. This may seem lengthy and require a lot of back and forth.

he reason we do this is to save you, fellow CoDA members on shipping costs. Currently, some couriers and postal companies encourage a one-fits-all approach to shipping. “Up to 2KG for £x.xx” However, without precise weights and bookings, these are usually much more expensive than being precise. However, no pricing or effort can be guaranteed.

8. Payment

Because this is a facilitative/utilitarian account, we’ve endeavoured to offer the most reasonable rates and options for CoDA members, and book prices at the cheapest level possible while ensuring good quality, however this comes with certain limitations and parameters.

Except in rare circumstances which are decided on a case-by-case basis and at the sole discretion of CoDA Literature Uk & EU, We DO NOT ACCEPT CHEQUES DIRECTLY. Please DO NOT send cheques to our warehouse address, as this will delay your order. Thank you.

A. Payment Gateway Processors
The processors for CoDA Literature UK & EU are Stripe and Clear Accept which are solely responsibility for the collection of information and processing of transactions, data protection, GDPR and any related calculations/processing related to the order. By using this service, you, the customer accepts all responsibility for the transactions between the payment processors. CoDA Literature UK & EU does not store customer’s banking or financial/credit/debit card information.

In the unlikely event of a data or GDPR breach with/at/involving Stripe or Clear Accept payments — and any of their associates or subsidiaries —, you, the customer indemnify and hold harmless CoDA Literature, CoDA Inc., Dimensions Mail and F3CLR LLP against any fault, claim or responsibility to do with these systems whatsoever.

By accepting these TErms and Conditions you acknowledge that any data storage or processing on the part of Stripe or Clear Accept are completely outwoith the knowledge or control of CoDA Literature UK, CoDA Inc., Dimensions Mail and F3CLR LLP and that none of these entities, its associates, vendors or workers have any ability to control financial data provided to Stripe or Clear Accept.

B. VAT - European Union

As an unfortunate result of Brexit, we are no longer operating in a free trade area. Therefore, each EU member company charges its own rates of VAT for book orders coming from the UK.

As a result, VAT WILL BE CHARGEABLE AT POINT OF ENTRY. This means that any courier or post service used will assess VAT with customs in your home country, and contact you directly for payment.

We are sorry this has occurred, but the situation is completely outwith our control.

9. Refunds and Returns

Order Corrections: Corrections for orders that are miscounted, or with incorrect quantities or packing discrepancies will be corrected upon receipt of a query within 5 days of receipt. Queries received after 5 days of receipt will be adjusted at the discretion of CoDA Literature.

Cancellations within 14 days. Should you change your mind about your order, CODA LITERATURE UK operates within the legal UK 14-day ‘Cooling Off’ period, 14 working days of the confirmation of your order. You acknowledge we've informed you have the right to cancel within 14 days of receipt. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the the order, (NOT including original postage costs), providing they are in their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will also be at your own cost.

Returns for faulty or defective goods within 30 days of receipt: Within 30 days of purchase and receipt, as legally required, Defective or faulty goods shall be refunded, repaired, replaced or compensated at the discretion of CoDA Literature UK - with the exception afforded under the law that the goods/items were CLEARLY MARKED as an incomplete or damaged item at the item listing, before the point of sale.

Returns for faulty or defective goods after 30 days of receipt: After 30 days of purchase, defective or faulty goods shall be repaired, replaced or compensated at the sole discretion of CoDA Literature UK.

Goods clearly marked 'as-is', including misprints, issued with erratas, minor printing defects, old versions/editions, or the like are sold in the condition stated, with acknowledgement and acceptance of the purchaser.

Any defects/condition of goods are stated clearly before purchase, and absolutely NO REFUNDS or ADJUSTMENTS shall be made for goods purchase with the stated knowledge that it is an aged product, misprinted, faulty or otherwise varies from a standard product.

In all cases, orders to be considered for refund must be returned in their original packaging, and shipped in the most cost-effective method to:

CoDA Literature, Dimensions RETURNS

Glenburn Road
East Kilbride
G74 5BA

We recommend Royal Mail, and highly recommend TRACKED delivery confirmation and insurance up to the purchase cost. We cannot be responsible for lost return orders in the post, and proof of posting slips are not acceptable for return orders. If books are damaged IN RETURN TRANSIT, an insurance claim will be made and settled with the carrier by the customer before any refund is made.

All returns are accepted at the discretion of CODA LITERATURE UK, and refunds will be given in the same tender type as the original payment ONLY.

Please allow 30 days (in addition to the delivery time) for the return to be processed.

Refunds & adjustments within 30 days: If you find fault with your order

10. Non Delivery

In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until: 7 business days after dispatch, and the loss has been verified by the courier, or both. CODA LITERATURE UK shall have no liability to you unless you notify us within a total of 7 days of the date on which the goods were despatched to you.

ALL ORDERS over £20 MUST BE SIGNED FOR. We are not responsible for "special arrangements" with couriers (e.g. leave on porch). Thank you for your cooperation.

SOMEONE MUST BE PRESENT to accept deliveries. Two delivery attempts are made per order. However, in the event a delivery cannot be made:

1. A £20.00 return fee applies, charged by the courier

2. A second delivery fee will apply to re-ship the order.

We are not Amazon, we are a service to CoDA Home Groups and Members. Please make arrangements accordingly. Thank you.

11. Use of Site

CODA LITERATURE UK reserves the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if CODA LITERATURE UK believes that customer conduct is in violation or breach of any applicable law or CODA LITERATURE UK terms and conditions, or is harmful to the interests of CODA LITERATURE UK. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch.

12. Links

Certain links in this website could lead to websites not under control of CODA LITERATURE UK. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. CODA LITERATURE UK accepts no responsibility for any loss or damage you sustain by visiting these websites.

13. Copyright

The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of CODA LITERATURE UK are the property of CoDA Inc. USA, and has been licensed to CODA LITERATURE UK, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through CODA LITERATURE UK services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

14. Information

CODA LITERATURE UK does not represent or warrant that the material comprised on this site is completely accurate or up to date and CODA LITERATURE UK should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to publishers stock levels.

15. Jurisdiction

This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website.

Terms and conditions are guaranteed by and constructed in accordance with Scottish law with Scottish courts having exclusive jurisdiction.

16. Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

17. Proof of Transaction

The records stored in CODA LITERATURE UK's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

18. Product Information

Every effort has been made to ensure the accuracy of the information presented on CODA LITERATURE UK SITE. CODA LITERATURE UK or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where CODA LITERATURE UK was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

19. Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

20. Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse CODA LITERATURE UK, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

21. Right to Withdrawal

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason.

All goods must be returned to the CODA LITERATURE UK ADDRESS.

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods, marked goods or unsealed goods including but not limited to (books, pamphlets, DVD, CD, Tapes, Software, Video and audio).

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, CODA LITERATURE UK will make every effort to refund the customer within 30 days.

22. Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

23. Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

24. Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.

25. Non-Waiver

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

26. Data Protection

All personal data you provide us is used to process your orders. Coda Literature does not send direct mail, solicitations or marketing information. The only exception is if specifically requested by a member/home group for the purposes of service to their group or as an individual.

Coda Literature UK is fully registered with ICO and follows the guidelines from the new Data Protection Act 2018 (DPA 2018). The main provisions of this apply, like the GDPR, from 25 May 2018.

27. All information / Data

Reasons/purposes for processing information:

We process personal information to enable us to produce and distribute printed material, promote our services; maintain our accounts and records. We also process personal information in the course of selling online products, but only through trustworthy vendors such as Paypal.

Type/classes of information processed:

We process basic customer contact information for the sole purpose of fulfilling online orders initiated by the customer. This includes name, contact phone, address and email address.

28. Payments:

CoDA Literature DOES NOT collect, handle, store or ask for ANY credit card, financial or banking information. These transactions are handled by either the member themselves via Faster Payments/Bank Transfer, or, the card processor.

Who the information may be shared with:

We sometimes need to share the personal information we process with the individual themself and also with minimal other organisations, namely our warehouse facility for packing & shipping, and the Royal Mail or private courer for delivery. We do not share information otherwise, not even with the fellowship of CoDepndents Anonymous.

Where necessary or required we share information with:

suppliers and service providers for order processing, shipping and fulfillment

financial organisations for payment authorisation and payment (we do not retain credit card or other data locally)

business associates where the person is a member of an organisation we are contracted to serve.

By agreeing with the TERMS AND CONDITIONS at checkout, the customer grants permission for their information to be used for the above purposes. If at any point the customer wishes to be ‘forgotten’ we will comply under the GDPR 2018 within 10 business days, upon receipt of such request.

29. Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with Scottish law. All orders placed on CODA LITERATURE UK SITE strictly imply the acceptance of CODA LITERATURE UK's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with CODA LITERATURE UK before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the Scottish courts.

By clicking/checking “I accept Terms & Conditions” at checkout, it is signified that all Terms & Conditions have been read, agreed, and all Terms & Conditions contained herein apply from that point forward.

Updated JAN, 2024